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Contact us with confidence!
Everything you need to know about us.
Would you like to learn more about our collection or need personal style advice? Visit us in our store, where our experts will help you find the right pieces for you. For more information, please see our contact details below or contact us via the form.
Do you need help?
Do you want to cancel an order?
Do you have any questions or would you like to cancel an order? Feel free to contact us using the form below!
Our business
Napfénypark TESCO store row
6725 Szeged, Szabadkai út 7
Every day
9:00-19:00
Orders and Payment
Here you will find answers to questions about placing an order and available payment methods.
Where is my order?
Orders take 1-2 business days to process and delivery usually takes 4-7 business days. You can check the status of your order using the tracking number provided on the Order Tracking page.
What payment and delivery methods can I choose from?
Payment methods
Personal payment in cash at our Szeged, Napfénypark TESCO store.
Advance payment to our account number: Bank: K&H bank | Account number: 10400872-50526972-53511007 | Notice: name and order number.
Cash on delivery.
Payment by bank card.
Shipping methods
Personal collection in our store Szeged, Napfénypark TESCO.
Home delivery with GLS courier service.
Parcel point collection via GLS parcel point.
Shipping costs and time
Domestic transport
Free domestic delivery for orders over HUF 50,000.
1690 HUF shipping fee within 4-7 working days to a parcel point.
2690 HUF shipping fee with home delivery within 4-7 working days.
International shipping
Shipping costs are calculated at checkout, depending on the destination country.
How can I cancel my order?
You have the option to cancel your order until the package has been handed over to the courier. Please contact us as soon as possible!
You can choose between two ways to cancel:
Use the chat feature: Send us a message via the chat bubble in the bottom left corner.
Fill out the form above and include your order number and email address in the message.
To cancel an order, please be sure to include your order number and email address in the message field.
We will process all cancellation requests received within one business day.
Shipping and Returns
Answers to questions about shipping, package tracking, and product returns.
Do you ship to international addresses?
Yes! Shipping costs are calculated at checkout, depending on the destination country.
What are your return and exchange policies?
We offer a 14-day return policy. Products must be in their original, new condition, with tags and packaging. The cost of return shipping is the responsibility of the buyer, unless the product is defective. The fastest way to exchange is to return the product and then purchase it again in the desired size or color.
More information is available here:
Detailed return and exchange policy
How is the refund made?
Once we have received the returned product and verified its condition, we will initiate the refund. Refunds will be made in the same way you purchased it and will usually be processed within 10 business days. If you have not received your refund by the 15th day, please let us know .
What should I do if I received a defective or damaged product?
Please contact us immediately via our Contact Us page . We will arrange for a return or exchange if the product arrives defective or damaged.
About our products
Basic information about our products, sizing and materials
Do you have a size chart?
Yes! To make your shopping experience easier, you will find a detailed size chart on each product page. If you are unsure about your size, our customer service team will be happy to help you with any size-related questions.
How should I care for my knitted clothes?
Rossi Fashion knitwear will stay beautiful for a long time if you follow the care instructions on the label. For most garments , machine wash at 30°C and air dry is recommended. To maintain quality and softness, avoid bleach and harsh detergents. For stubborn stains, gently remove them by hand with a mild soap.
What fabrics did you use for the clothes?
We pride ourselves on our carefully selected materials. Our garments are made from a luxurious blend of wool, cotton and acrylic . We use more acrylic in our jackets for durability and wind resistance, while our sweaters and turtlenecks have a higher wool content for a soft, comfortable feel. You can find the exact material description on each product page.