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Refund policy

At Rossi Fashion, we offer a 14-day return period. This means you can request a return up to 14 days from the date you receive your product.

Conditions for Return

The returned product must meet the following conditions:

  • It must be in the same condition you received it: unworn and unused.
  • The tags must not have been removed.
  • It must be in its original packaging.
  • You must include the original invoice or other proof of purchase.

The Return Process

To initiate the return of your package, please follow these simple steps:

First, fill out the statement of withdrawal.

Please fill out and print the Statement of Withdrawal form, then place it inside the package you are returning.

Create a return shipment.

Take advantage of our discounted shipping rate through GLS parcel automatons, and start the return process using this link: Initiate Return with GLS. Our data will be pre-filled on the page; you only need to enter your own details.

Follow the 4 simple steps detailed on the GLS site:

  • Provide the Sender's details, and after accepting the terms, submit the order!
  • Prepare your package, ensuring its safety and correct size!
  • Please write the package ID you received after placing the order onto the package!
  • Drop off your package at the GLS Automaton most convenient for you!

For any questions regarding returns, you can contact us anytime at this email address: hello@sgarsoft.com.

Damaged or Faulty Items

Please contact us immediately if the product arrives damaged, faulty, or if you received the wrong item, so we can investigate and take the necessary steps.

You can find our contact details on our Contact page.

Exceptions / Non-Returnable Items

We cannot accept returns for certain types of products, such as:

  • Perishable goods (food, flowers, plants, etc.)
  • Custom-made products (e.g., personalized items)
  • Personal hygiene products (e.g., beauty products)
  • Products purchased on sale or gift cards.

If you have questions or a complaint about a specific product, please contact us.

Exchanges

For the fastest exchange, please return the received product, and once the return has been processed, purchase the desired item again.

The EU 14-Day Right of Withdrawal

Notwithstanding the above, for products shipped to the European Union, you have the right to cancel your order without giving a reason within 14 days. The same conditions apply: the product must be in the same condition as you received it, unworn, with tags, and in its original packaging. Proof of purchase (invoice or receipt) is required.

Refunds

We will notify you once we have received and inspected the returned product and inform you whether your refund request has been approved. If approved, the refund will be processed within 10 business days using the original payment method.

Please note that it may take time for your bank or card issuer to process the refund. If the refund has not arrived by the 15th day after approval, please notify us at this email address: hello@sgarsoft.com.

Order Cancellation

You have the option to cancel your order until we hand the package over to the courier. Please contact us as soon as possible!

You can choose between two methods for cancellation:

  • Use the chat function: Send us a message via the chat bubble in the bottom left corner.
  • Write on the Contact page: Fill out the Contact form and include your order number and email address in the message.

Please be sure to include your order number and email address in the message field for order cancellations.

All received cancellation requests are processed within one business day.

Viewing Past Orders

You can view your previous orders on this page: log in to my account.

To log in, enter the email address you used when making your purchase. The system will then send a 6-digit code to your email address, which you can use to log in to your account and track your past orders.